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Ordering & Delivery

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure. We use SagePay as our payment gateway to ensure your card details and payment information are not compromised and our online system is robust.

You can pay using your debit or credit card online, by ordering over the telephone, or by personal or bank cheque. Personal cheques will delay the despatch of your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.

Returns and Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will ask you to return them (the whole order) and give a full refund on their safe arrival, or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Cape Wild Delivers Worldwide

The cost of delivery is calculated based on product weight and destination. The cost of postage is the same for addresses throughout the European Union. While posting further afield is no problem it does cost a little more

Typically the cost of postage within the EU for an Ocean Sleepwear Sleeping Bag is £18, Pillowcases £6 and Compression Straps £3

Guide Postage rates for an Ocean Sleepwear Sleeping Bag:

UK & Europe: £18.00
North America: £60.00
Rest of World: £90.00

We offer delivery Worldwide. While we have tried to capture this in our online store, if you have a particularly large order or an unusual request please do get in touch and we will try to accommodate your requirements.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of UK VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Feedback

We pride ourselves in the performance of our products and supporting this with exceptional customer service. If you should have and questions or queries about any aspect of our products or service, please do contact us and we will do our best to respond quickly and efficiently.

Company Registration Information

Registred Office Address:

Cape Wild Ltd
Upper Meads
Salisbury, Wiltshire SP4 6PA
UK - England & Wales

Registered in England and Wales No. 5993642

VAT No. GB855 4642 05